Conditions
2020/2 (as of February 2020)
1. Scope
Our general terms and conditions apply to all written, telephone and online orders and are recognized with every order. Our general terms and conditions, which can be found on the Internet, apply to all orders in our online shop. You will receive an electronic order confirmation from us. Past orders can be viewed in your account.
All offers and promotions in advertising material and in the online shop are only valid while stocks last. We ask for your understanding that the delivery is only made in normal household quantities. All prices are in euros including the respective statutory VAT and plus a share of the shipping costs. The amount of the shipping costs can be found under point 8 of the GTC or at www.baleni.online/versand/ .
2. Cancellation policy
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods. However, the period does not begin before the purchase contract has become binding for you through your approval of the purchased item.
In order to exercise your right of withdrawal, you must give us (Baleni, Aram Hambardzumyan, Walter-Jurmann-Gasse 2D / 4/7, 1230Wien, phone: +436608517766, baleni2020 @ gmail) a clear declaration (e.g. a letter sent by post, fax or E-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.
You will immediately receive a confirmation from us that we have received such a cancellation. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of withdrawal
If you withdraw from this contract, we will have given you all the payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You have to return the goods to us immediately and in any case, at the latest within fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met for parcelable goods if you send the goods before the period of fourteen days has expired.
We bear the costs of returning the goods if the return is sent in Austria. We collect shipping goods at our expense within Austria and ask you to contact our customer service within fourteen days (phone: +436608517766, baleni2020@gmail.com) in order to organize the collection of the goods accordingly.
You only have to pay for any loss in value of the goods if this loss in value is due to handling you that is not necessary to check the nature, properties and functionality of the goods.
End of revocation
3. Exclusion / expiry of the right of withdrawal
There is no right of revocation for contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer and it expires prematurely in contracts for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene, as well as audio or video recordings or computer software that are delivered in a sealed package if their seal has been removed after delivery.
4. Voluntary Return Policy
For all purchases from the Universal range, in addition to the statutory right of withdrawal, we grant a voluntary return guarantee for a total of 30 days from receipt of the goods. After the purchase contract has been approved and the 14-day cancellation period has expired, you can cancel the contract by returning the goods to us within 30 days of receipt (the period begins on the day after receipt of the goods), provided that the goods are complete, in their original packaging and in unused condition and undamaged. Timely dispatch is sufficient to meet the deadline.
The goods must be sent back to: Baleni, Aram Hambardzumyan, Walter-Juramann-Gasse 2D / 4 / 7,1230 Vienna The return address that matches your shipment can be found on the return label. The contractually granted voluntary return guarantee does not affect your statutory rights and claims. In particular, your statutory right of withdrawal and your warranty rights will remain unrestricted.
5. Contract language
The contract, order and business language is German.
6. Delivery
Deliveries are only possible within Europe. The delivery takes place only in household quantities.
7. Validity of prices
The prices quoted are in euros (including statutory VAT).
8. Delivery costs per order and delivery address
For items with parcel delivery within Austria you pay € 5.50, for all others
EU countries € 9.50. Package deliveries within Austria with an order value (=
Value of goods minus redeemed vouchers and discounts) from 100 €
Delivered free of charge, in all other EU countries we also deliver from 130 €
free shipping.
We charge a shipping fee of € 34.99 for items that are delivered by freight forwarding due to their bulkiness or weight, regardless of the value of the goods.
If items are ordered with parcel delivery and forwarding delivery, we only charge the forwarding fee.
9. Payment
What payment options do you have for your order?
9.1 Credit card
You can pay with us online by credit card. Simply select “Credit card” under “Payment method”. We accept Mastercard, Visa, American Express, Apple Pay (no prepaid credit cards). In addition to the credit card company, the card number and the period of validity, we need the check digit of your credit card. The check digit is a 3-digit number on the back of your credit card that guarantees payment security on the Internet.
9.2 Prepayment
We reserve the right to make the delivery of the goods dependent on an advance payment.
9.3 PayPal
With us you can pay easily and securely without cash with PayPal. If you choose this payment method, you will be forwarded directly to PayPal for payment.
10. Default in Payment
Please note that additional costs will be incurred in the event of default in payment.
11. Retention of title
We reserve title to all goods delivered by us until the purchase price has been paid in full.
12. Electronic communication
You agree that the contract-related communication can take place in electronic form.
13. Data protection
You can find our detailed data protection notice at
14. Exclusion of liability for external links
We refer on our pages with links to other pages on the Internet. The following applies to all these links: We expressly declare that we have no influence on the design and content of the linked pages. We therefore hereby expressly distance ourselves from all content on all linked third-party sites on www.baleni.online and do not adopt this content as our own. This declaration applies to all links shown and to the content of the pages to which links lead.
15. Image rights
We or our partners hold all image rights. Use of images, even in extracts, is not permitted without our express consent.
16. Warranty
Your warranty claims are based on the statutory provisions. The statutory warranty period is 24 months from receipt of the goods. Any guarantee granted by a third party (manufacturer, importer, etc.) can be found in the product description that is enclosed with the goods. This does not limit Baleni's statutory warranty obligation.
For business transactions, ie for purchases made by companies within the meaning of Section 1 Paragraph 1 Item 1 KSchG, the statutory warranty period applies.
When shipping the goods in consumer transactions, the risk of loss or damage to the goods is only transferred to the consumer as soon as the goods are delivered to the consumer or to a third party designated by the consumer other than the carrier.
We recognize the out-of-court arbitration board of www.guetezeichen.at and www.ombudsmann.at .
17. Complaints Procedure
We undertake to participate in the arbitration procedure of the Internet Ombudsman in disputes:
www.ombudsmann.at
Internet ombudsman
Margaretenstrasse 70/2/10
1050 Vienna
More detailed information on the types of procedure can be found at www.ombudsmann.at or in the respective procedural guidelines :
• Procedural guidelines of the Internet Ombudsman for alternative dispute resolution under the AStG (AStG arbitration procedure): Here
• Guidelines for the arbitration procedure at the Internet Ombudsman outside the scope of the AStG (standard procedure): Here
The EU Commission offers the possibility of online dispute resolution on an online platform operated by it. This platform can be reached via the external link www.ec.europa.eu .
Our email address: baleni2020@gmail.com
18. Applicable Law
The application of Austrian law to the exclusion of the UN sales law is agreed for all legal transactions.
19. Place of jurisdiction
If a customer is a consumer within the meaning of the Consumer Protection Act, the court in whose district the place of residence, habitual residence or place of employment of the customer is responsible for any legal disputes. In all other cases, the competent court at the company's location is agreed as the place of jurisdiction.
20. Self-commitment clause
By accepting the terms and conditions in the course of the order, you confirm that you have reached the age of 18.
21. Provider identification
Baleni
Aram Hambardzumyan
Walter-Juramann-Gasse 2d / 4/7, 1230 Vienna
Supervisory authority: Vienna City Administration
Member of the Austrian Chamber of Commerce
Object of the company: mail order business with goods of all kinds
Trade regulations: www.ris.bka.gv.at
Media owner, editor, publisher:
Baleni,
BA Aram Hambardzumyan
If you have any questions or complaints, please contact our customer service on 0043 660 851 7766 or baleni2020@gmail.com